FAQs

At this time, we ship to the US and Canada only.

Destination	Order Amount	Shipping Rate
US	$1-20	$5.50
	$21-55	$8.50
	$55 and up	$13.50
		I live outside the US. Am I responsible for import duty fees?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before ordering.

Yes. ShearCraft.com is a safe, secure shopping destination built on Shopify. We comply with the highest level of PCI (Payment Card Industry) standards. Click on the security badge below to learn how Shopify meets and exceeds all 6 categories of PCI standards.

Oh no! We're sorry to hear that. Email our web guru directly at orders@shearcraft.com, and she'll get you sorted.

If you're not fully satisfied with your ShearCraft purchase, you have up to 14 days to return shears and 30 days to return all other products for a refund or store credit.

Original shipping fees are non-refundable. Please note that for sanitary reasons, we cannot accept returns on brushes or combs that have been opened or used.

ShearCraft offers complimentary exchanges for any shears you are not fully satisfied with. A $60 restocking fee will be incurred should you decline to select an exchange.

If it's been less than 30 days since you received your order, you may initiate a return by sending an email to orders@shearcraft.com with your order number and the reason for your return. After you receive a return authorization, mail your return to:

ShearCraft
661 E Main St, Suite 200-310
Midlothian, TX 76065

Original shipping fees are non-refundable. Please note that for sanitary reasons, we cannot accept returns on brushes or combs that have been opened or used.

Maybe. We work hard to get orders shipped ASAP, so if it hasn't already been processed, we may be able to help you out. Send an email to orders@shearcraft.com or call 1-888-517-3806 with your request.

Our office and shipping HQ is located in Texas. We have shear experts on the ground in Nevada, Texas, and Oklahoma. If you want a ShearCraft expert in your salon for a product consultation or sharpening service, call 1-888-517-3806 to schedule your appointment.

We often do special orders for our customers and are happy to accommodate you. Email orders@shearcraft.com and we'll see what we can do. ;)

Cool! We welcome your feedback and relish in every opportunity to make ShearCraft a better place. Shoot an email to orders@shearcraft.com to get your concern heard.